RETURN + REFUND POLICY
Due to the limited nature of the items we offer exchanges only and no refunds. Our return policy lasts until 7 days after the item is marked as delivered for damage or faulty goods. If you are unhappy with your order or you have received a faulty item, please reach out to us at email@example.com for assistance. For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty but you must cancel your order within 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org with the subject line "CANCEL" and we will do our best to assist.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us at firstname.lastname@example.org and we will do our best to reply within 24 hours. Thank you!